Aquark Mr. Silence 11KW Heat Pump



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The Tech Specs

Aquark Mr. Silence 11KW Heat Pump


Aquark's Mr. Silence 11kW Air Source Heat Pump: Elevate Your Spa Experience with Whisper-Quiet Efficiency!

Transform your spa experience with Aquark's Mr. Silence 11kW Air Source Heat Pump – the ultimate spa companion designed to enhance relaxation while prioritizing energy efficiency. Whether you have a small spa or a spacious swimming pool, Mr. Silence has you covered, efficiently heating pools up to 55m³.

Key Benefits:

  1. Whisper Quiet Serenity: Bid farewell to disruptive noise during your tranquil soak. The patented airstream design technology ensures Mr. Silence operates as quietly as your fridge, preserving the undisturbed tranquility of your relaxation space.

  2. Eco-Friendly Energy Savings: Mr. Silence is not just gentle on your ears; it's environmentally conscious. By reducing your energy consumption by up to 50% annually, this heat pump is a planet-friendly choice that also puts money back in your pocket.

  3. Smart, Speedy, and Energy-Efficient Heating: With a remarkable Coefficient of Performance (COP) of up to 16, Mr. Silence offers a warm and inviting hot tub without the worry of soaring energy bills. The powerful 11kW heating capacity ensures your spa heats up swiftly, allowing you to indulge in your tub sooner. Effortlessly control the pump through easy-to-use controls on the display panel or remotely via the mobile app.

  4. Year-Round Savings: Mr. Silence is not confined by seasons; it's engineered to perform flawlessly in temperatures ranging from -10°C to 43°C, offering a versatile choice for year-round relaxation. In colder months, the heat pump starts at full speed, swiftly heating up your spa. As it nears your desired temperature, it intelligently transitions to a quieter, energy-efficient mode while maintaining optimal performance.

  5. Built to Last: Crafted from a rust-free, aluminium alloy cabinet, Mr. Silence stands resilient against diverse weather conditions. Equipped with a high-quality Mitsubishi compressor and a twisted titanium heat exchanger, Aquark's air source heat pump is designed for durability, providing long-term savings for years to come.

Elevate your spa experience with the whisper-quiet efficiency of Aquark's Mr. Silence 11kW Air Source Heat Pump. Enjoy the perfect blend of relaxation and sustainability, knowing you've invested in a spa companion built to last. Shop now and make every spa moment extraordinary!

Features Details
Dimensions (LxWxH) 890 x 430 x 657mm
Weight 57kg
Material Aluminium alloy rust-free cabinet
Advised Pool Volume 30~55 m³
Operating Air Temperature -10°C~43°C*
Heating Capacity (Air 27°C, Water 27°C, Humidity 80%) 11.0kW
Coefficient of Performance (COP) Range 14.0~6.9
Average COP at 50% Speed 10.2
Heating Capacity (Air 15°C, Water 26°C, Humidity 70%) 7.5kW
Coefficient of Performance (COP) Range 7.3~4.6
Average COP at 50% Speed 6.5
Power Supply 230V/1Ph
Compressor Twin-rotary Mitsubishi DC compressor
Heat Exchanger Twisted titanium
Noise 36.5 dB(A) - 46 dB(A)
Refrigerant R32 (more efficient and ecological than standard R410A)
Control Easily adjust temperature using the control panel, or via the InverGo app over WiFi*
Additional Note The colder the ambient temperature and below 15°C, the longer it will take to heat up to your ideal working temperature.

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Delivery Guidance

Site selection and preparation

IMPORTANT: Site selection and preparation are your responsibility. Carefully read these instructions and contact us if you have any questions.

Elixir Spas must be informed if there is an existing hot tub in the delivery location that will need to be moved to allow access. This will incur an extra charge. Also, any cabling from existing hot tubs must be as per Elixir Spas specifications, as listed in the delivery guidelines electrical requirements If we are not informed that we will have to move a tub, or that incorrect cable is in place, remedying this will incur extra costs.

Location of hot tub or swim spa

Whether you’ve chosen to have your hot tub indoors or outdoors, on a patio or on a deck just make sure you check the following:

Always put your spa on a structurally sound, level surface. A filled spa can weigh a great deal. Make certain that the location you choose can support the weight of your filled spa.

Locate your equipment compartment, which houses all the electrical components, in a place where water will drain away from it. Allowing water into the equipment compartment can damage the electronics or may result in tripping your house’s circuit breaker or RCD.

Leave yourself easy access to all circuit breakers and RCD’s.

Leave access to at least the entire front of the spa (the removable panels provide access to the spa’s equipment) for periodic spa care and maintenance.

Outdoor and Patio Installation

No matter where you install your new spa, it’s important that you have a solid foundation to support it. Structural damage to the spa resulting from incorrect installation or placement on an inadequate foundation is not covered under the spa’s limited warranty.

If you install the spa outdoors, a reinforced concrete pad at least four inches thick is recommended for your Hot Tub. If you place the spa on the ground, even temporarily, place stepping stones under the levelling areas. The stones should be at least two inches thick and twelve inches square. Even with stones in place, the spa will inevitably settle and become un-level. Plus, a spa surrounded by dirt or grass will soon be filled with dirt or grass from user’s feet; therefore, it is important to get it onto a solid foundation as soon as possible.

Elixir Spas will not fully install a spa on a substandard temporary surface.


To be certain your deck can support your spa, you must know the deck’s maximum load capacity. Consult a qualified building contractor or structural engineer before you place the spa on an elevated deck or indoors. To find the weight of your spa, its contents and occupants, please contact us. This weight per square foot must not exceed the structure’s rated capacity, or serious structural damage could result.

If you intend install a tub and surround it with decking, please bear in mind that you will need to install access panels to allow access to the sides of the tub for maintenance and any remedial repairs that may be required in years to come. These access panels should be large enough to allow an engineer access to the side panels of the tub and should allow enough room for the engineer to remove the screws in the side panel. This is also the requirement for tubs that are sunken into a pit or are indoors.

Intending to sink your tub into decking?

Build your base, put your tub on the base, then build decking around it.

Lowering a tub into a hole that is only just big enough for the tub to go into is very difficult, requires at least 8 people or a crane and could damage your new decking.

If you have your tub surrounded by decking that needs to be removed before work (either warranty work or otherwise) can be carried out, this must be removed by yourself prior to our engineer arriving at your property as we cannot be held responsible for any damage that may occur to your decking or tub surround when it is removed for repair or maintenance purposes.

Bear in mind also that decking will vibrate and can have the effect of amplifying the sound from the pumps with its vibration.

Delivery methods and access

If you have any access queries, call us on 0333 567 90 80

First, obtain the dimensions of the hot tub you have ordered from us. You will need to consider the Spa will be delivered on its side on a special hot tub trolley system.

The minimum width of a pathway that is needed is 1.1Metres to enable us to deliver a tub on its side without damage to either the property or to the tub.

Height can also be an issue, 350mm must be added to the longest dimension. If your hot tub is 2,100mm x 2,100mm, when it is on its side on the trolley it may stand 2,450mm high. Any obstructions will have to be removed to allow access

Also, you must consider that the trolley is not flexible and will need a wide turning area to negotiate any corners.

Steps can also be an issue as hot tubs are heavy bulky items that can be very difficult to transport up steps.

Extra assistance by several fit, able bodied people will be needed in the event of needing to get a hot tub up several steps.

Check these things to ensure we can deliver your hot tub:

  1. There’s enough clearance; check gates, protruding electrical metres, vents and other fixed appliances.
  2. Is there enough overhead clearance; check for low roof eaves, overhanging branches, rain gutters…
  3. Is the path clear? Remove any obstacles along the delivery path, check for 90-degree turns we might not be able to clear.
  4. Notify us in advance of any steps we’ll have to clear.

You can send us a photo of your delivery path if you’re unsure.

home access guide

Indoor installation
Be aware of some special requirements if you place your spa indoors. Water will accumulate around the spa, so flooring materials must provide a good grip when wet. Proper drainage is essential to prevent a build-up of water around the spa. When building a new room for the spa, it is recommended that a floor drain be installed.

The humidity will naturally increase with the spa installed. Water may get into woodwork and produce dry-rot, mildew, or other problems. Check for airborne moisture’s effects on exposed wood, paper, etc. in the room. To minimise these effects, it is best to provide plenty of ventilation to the spa area. An architect can help to determine if more ventilation must be installed.

Why Buy From Us

Elixir Spas is your top choice for an exceptional spa experience, offering:

  • Unparalleled Quality and Innovation: Our spas are crafted with meticulous attention to detail, ensuring top-notch quality and innovative features.

  • Family-Run Excellence: As a family-run business, each order is personal to us, reflecting our commitment to providing a personalized touch to your spa journey.

  • Select Suppliers for Superior Products: We collaborate with a select few suppliers to guarantee the best quality and value for money in every offering.

  • Industry-Leading Warranty: Benefit from one of the best warranties in the industry, showcasing our confidence in the excellence of our products.

  • Enduring Support: Beyond the purchase, we are dedicated to fostering a sense of ease and satisfaction throughout your ownership experience and beyond.

Choose Elixir Spas for an unparalleled blend of quality, innovation, and enduring support that transforms every spa session into a luxurious and worry-free retreat.