FAQs

When should you switch off your hot tub?

We recommend leaving your hot tub turned on as much as possible. It is much more cost-effective and efficient to turn the heat down low rather than turning it off. Heating the hot tub if it has been off for a long period of time is time-consuming and ultimately more expensive.

An additional benefit of keeping it turned on low is that it ensures the water is filtered and cleaner ready for your next use. However, if you are planning on not using it for a while or wanting a winder shut-down we offer this service. We can send a fully approved engineer to your home in order to completely drain the hot tub including the draining pipes. Clean down the hot tub and ensure that no water remains in the system. Avoiding any damage from freezing pipes.

Accordion item

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Accordion item

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

Accordion item

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Accordion item

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Accordion item

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Accordion item

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Accordion item

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.